Expand senior delivery capacity
Give the frontline a defined escalation path for consequential network work without presenting another permanent role as the only option.
NETWORK BACKLINE / FOR MSPsREMOTE + ON-SITE · WHITE-LABEL
White-label network engineering for MSPs
Senior network engineering. Delivered under your brand.
Give your service desk a dependable escalation path for difficult firewall, switching, wireless, VPN, WAN, and SD-WAN work. TechGeeks operates inside your delivery process and returns every case with a clean, accountable handback. Delivery can be remote, on site, or hybrid, with field requirements agreed before work begins.
Where it fits
Built for MSPs with a capable frontline and a constrained backline.
The strongest fit is an established MSP with repeatable tools and processes, but too few people who can independently own consequential network work.
STRONG FIT01
- Roughly 10–75 technical employees
- An established PSA and documentation system
- Recurring senior network demand each month
- A reasonably standardized client technology stack
- Written production approval and secure named access
DIFFERENT NEED02
- Lowest-cost L1 help-desk outsourcing
- Unlimited tickets or projects for one fixed fee
- Immediate 24×7 incident ownership
- Support for every vendor without qualification
- Production changes without accountable approval
Business value for the MSP
More than overflow hours—a stronger delivery system.
Network Backline is designed to improve the path from frontline escalation to senior action while preserving the partner's customer ownership, systems, and operating discipline.
Reduce key-person dependency
Move complex cases, change reviews, and design work through a repeatable backline process instead of waiting for the same one or two people.
Keep the client relationship protected
Your MSP retains the contract, commercial conversation, brand, and authoritative customer record throughout delivery.
Package network depth more clearly
Present a defined senior-engineering capability with visible scope, capacity, safeguards, and handback expectations.
Engineering scope
The work that should not wait for the same one or two people.
Each partner receives a documented supported-platform matrix. Work outside that matrix is handled as best-effort analysis, routed to an approved specialist, or declined rather than improvised in production.
Firewall & edge
Policy, NAT, VPN, routing, connectivity, management access, and approved edge changes.
Switching & wireless
VLAN, uplink, spanning-tree, access-layer, configuration, and performance escalation.
WAN & SD-WAN
Branch connectivity, path behavior, site-to-site VPN, carrier evidence, and escalation support.
Change assurance
Method of procedure, peer review, validation criteria, rollback, execution, and handback.
Design & standards
Target state, reusable site standards, segmentation, refresh, migration, and proposal review.
Vendor coordination
Evidence-backed cases, maintenance coordination, technical follow-through, and closure checks.
One controlled workflow
A controlled path from escalation to documented resolution.
Network Backline works within your existing PSA and documentation systems. Each case follows an agreed path for intake, qualification, authorization, delivery, and handoff—without creating a parallel help desk or credential store.
- 01
Submit
Your team submits the case in the agreed PSA with business impact, evidence, approved access path, and current authorization status.
- 02
Triage
We confirm the scope, severity, supported platform, required context, and safest next action.
- 03
Authorize
Material changes include an approval record, validation steps, rollback criteria, maintenance window, and named owner.
- 04
Execute
We analyze, coordinate, implement, or supervise the approved work within the agreed service boundary.
- 05
Document & close
We return the case with the cause, actions taken, validation evidence, documentation updates, remaining risks, and next owner.
Launch pricing
Reserved capacity with visible limits.
These are capacity retainers—not unlimited support promises. The final order form defines supported platforms, hours, response objectives, coverage, approval paths, and exclusions.
START HERE30 DAYS
Network Backline Pilot
$3,000fixed pilot
- Workflow and stack mapping
- Up to 16 engineering hours
- No more than five escalation cases
- One planned-change review
- Backlog and capacity closeout
COREMONTHLY
Essential backline capacity
$3,00020 hours / month
- Business-hours escalation queue
- Scheduled changes by agreement
- Named service lead
- Monthly activity summary
GROWTHMONTHLY
Recurring delivery capacity
$6,00045 hours / month
- Priority business-hours queue
- Change and peer-review capacity
- Monthly engineering review
- Quarterly standards review
PODMONTHLY
Named engineering pod
$10,00080 hours / month
- Named primary and secondary
- Recurring operating cadence
- Project and standards backlog
- Leadership review
Proposed onboarding begins at $2,500. Software, hardware, travel, field work, major projects, and approved overage are separate. Pricing is confirmed after qualification.
Channel protection
Your customer remains your customer.
White-label delivery only works when account ownership is unambiguous. Partner-originated accounts are identified before work begins, and TechGeeks does not market or contract directly with them without written permission.
Review our client trust approach- Relationship
- The MSP owns the client, contract, brand, and commercial conversation.
- Communication
- End-customer contact follows the approved white-label identity and path.
- Records
- Work remains in the partner's authoritative PSA and documentation system.
- Protection
- Confidentiality, non-solicitation, account protection, and exceptions are stated in the agreement.
Network Backline FAQ
Questions to settle before privileged access.
Exact responsibilities and safeguards are documented during qualification and in the signed partner agreement.
Read the MSP evaluation guide01Will TechGeeks contact or sell to our customers?+
Not through the Network Backline relationship. Partner-originated accounts are protected, client contact follows the agreed white-label process, and direct contracting requires the MSP partner’s written permission. Exact protections belong in the signed partner agreement.
02Is this an outsourced NOC or help desk?+
No. The launch offer is a senior network escalation and change-delivery service. General endpoint support, password resets, commodity monitoring, and unconditional 24×7 incident ownership are outside the standard scope.
03Which network vendors do you support?+
Supported platforms and limitations are confirmed during qualification. The service begins with a deliberately narrow matrix backed by verified delivery competence, peer review, lab validation, and documented runbooks rather than claiming every vendor.
04Can you work directly inside our PSA and documentation system?+
That is the preferred model. Intake, status, time, approvals, evidence, and handback should remain in the partner’s authoritative systems whenever practical, reducing duplicate records and protecting customer ownership.
05Can Network Backline work be delivered on site?+
Yes. Network Backline can be delivered remotely, on site, or through a hybrid model when the engagement requires physical presence. The MSP remains the relationship owner, while location, scheduling, customer communication, site access, travel, and field-work responsibilities are agreed in advance and documented in the applicable order form or statement of work.
06Do you make production changes?+
Yes, when the exact target, authority, window, expected effect, validation method, rollback, and escalation path are documented. A ticket alone is not treated as approval for a material production change.
07How does the 30-day pilot work?+
The pilot maps your workflow and supported stack, triages the backlog, provides up to 16 engineering hours across no more than five escalation cases, reviews one planned change, and closes with a recommended recurring capacity model.
NEXT / 01Project briefObjective → Scope → Evidence
Start with the decision
Test the relationship before reserving long-term capacity.
The 30-day pilot maps your workflow, proves delivery fit, and establishes the right monthly capacity without requiring an open-ended commitment to begin.
Engagements can be delivered remotely, on site, or through a hybrid model. Location, scheduling, site access, and any travel requirements are agreed during scoping.